A 50% deposit is required for all bookings.
Sorry but we do not at present accept Credit or Debit cards.
The balance of a booking is due on check in with cash or cheque with a cash card.
Standard check in time is between 4.00 p.m. and 7.00 p.m. *
* Other times are rarely a problem but need to be arranged in advance so we can plan your arrival accordingly.
You may if you wish arrive earlier and leave your bags with us for safe keeping but your room will not be available for use until 4.00 p.m.
Check out by 1.00 p.m.*
* Subject to other bookings a later check out time may be possible.
You are welcome to leave your bags with us for safe keeping until you return to collect them subject to commitments on our part.
Guests are free to come and go as they please for the duration of their stay.
Please note that Rockhaye is a thatched cottage and we therefore have a strictly non-smoking policy inside the property.
In the event you cancel your booking, cut short your stay or do not arrive the following applies:-
If more than 28 days notice of cancellation is given.
We will refund your deposit less a small administration charge of £5 to cover our costs.
If less than 28 days but more than 72 hours notice of cancellation is given.
We will make every effort to re-let the accommodation and if we are able to do so we will refund your deposit, less a small administration charge of £5 to cover our costs.
If we do not re-let your accommodation your deposit will be forfeit.
If less than 72 hours notice of cancellation is given or you do not arrive.
Your deposit will be forfeit but we will not charge you the balance.
Guest information is private and confidential and is never passed on or disclosed to third parties.
Cleaning, Damages or Breakages
Please note that we reserve the right to charge you for any additional cleaning (see animals below) that is not normally required and for any non trivial damage
We only accept dogs if they are 'well behaved' at a charge of £7 per day with you supplying their food and bedding.